aMaDEUS

The Voice of Amadeus e-University

Blog about training, tips and news for travel professionals

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  • 23
    DEC
    2008
  • 2009 Guidelines for Live Online and Classroom Training

  • Classroom training
    Live Online
  • New cancellation and no-show fees have been implemented for Live Online and classroom training. There is also a new guideline regarding air fare reimbursement for attending training at Amadeus Center in Miami.

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  • 18
    DEC
    2008
  • Our New Year’s Resolution

  • Amadeus e-University
    General
  • With the new year around the corner, we start to hear the famous phrase “my New Year’s resolution is …” followed by all kinds of promises to fulfill in 2009. Whether it’s to spend more time with family or quit smoking, we don’t always accomplish what we set out to do. [more]

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  • 04
    DEC
    2008
  • Traveling the green way

  • Going Green
  • Many Hotels, Airlines, and Tour Operators offer green programs that deserve your patronage. You can help the environment by encouraging your customers to green up their travel with these eco friendly tips. By the way, these tips apply to you too. [more]

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  • 24
    NOV
    2008
  • New e-Book could help with your agency administration

  • Amadeus e-University
    Ticketing
    Queues
    PNR
    Customer Profiles
    Sales Reports
  • If you're an agency manager, supervisor or administrator, you'll want to take a look at the Amadeus for Managers and Supervisors e-Book, which covers these topics:

    • Local Security
    • Office Profile
    • Office Briefing Page
    • Amadeus Queues
    • Management Profile
    • PNR History
    • Sales Reports
    • Document Bank
    • Extended Ownership Security 
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  • 20
    NOV
    2008
  • Benefits of a good night's sleep

  • Going Green
  • Sleeping well at night has many benefits including reducing stress, keeping our blood pressure at a healthy level, and helping our cells repair the damages we're exposed to while we're awake. Sleep also helps us be alert so the coming day is more active and productive. 

    Putting our computers to sleep or hibernate also has its benefits, especially for our environment. Both save energy, and saving energy reduces pollution. But what's the difference between the two? Think of sleep mode as a power nap and hibernation mode as REM sleep.

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  • 20
    NOV
    2008
  • Selling Platform 4 Release Notes now available!

  • Selling Platform
  • The latest version of our travel retailing application that helps you sell more, move faster, and serve better, is right on your doorstep. You're all set to receive your upgrade to version 4 over the next several weeks, so what better time than now to find out about the ehancements coming your way?

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  • 29
    OCT
    2008
  • 'Amadeus Assistant' Retires

  • Amadeus e-University
  • A month ago we posted a poll in our "Talk to Us" section so you could vote for either the "Amadeus Assistant" or "Mini Format Guide." Because both documents contained very similar information, we planned on obsolescing one and wanted to provide you with the opportunity to pick your favorite and send us your comments.

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  • 23
    OCT
    2008
  • How to optimize your Web site for Google or other search engines

  • New Technology
  • Attracting Web traffic to your Web site is a lot like attracting love interests. Simply breathing isn't enough. You need to optimize yourself for maximum attraction. You must traverse the yin and yang of love and be both shallow and deep. There needs to be more to you than a new wardrobe, trendy hair, and that 'je ne sais quoi' perfume/aftershave laced with pheromones. You need substance. You need grace. You need to know which opinions from TV talking heads you can steal to make yourself sound well read. Your agency's Web site isn't that different.

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  • 16
    OCT
    2008
  • Work smarter with our new Smart Keys Quick Reference!

  • Selling Platform
  • Smart Keys take the aggravation out of repetitive or complex System transactions but did you know that you can also create new Smart Keys for yourself or for your office? 

    Learn the basics with our new Smart Keys Quick Reference in the Reference section of Amadeus e-University.

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  • 02
    OCT
    2008
  • Ooey GUI pricing: Price and rebook in a specific cabin without knowing a single format!

  • Fares and Pricing
  • You're on a call with a client who asks you to book a trip for him in economy class (Y). You book it and price it, and then he asks how much it would cost to change it to business class (C).  Don't you wish you could quickly price, rebook, and see a list of the lowest available fares in a particular class without having to remember a bunch of formats and options? You can, if you do it in the Graphic Page!

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  • 02
    OCT
    2008
  • Saving the environment, one print at a time…

  • Going Green
    E-mail
    Insurance
    Invoice and Itinerary
  • Do you print everything before you read it? Let’s try this little exercise to see how much paper is wasted in an average work day. Count the sheets of paper you print in one day, and multiply that by the amount of coworkers you have. The sum of this at the end of the day will be a grand pile of paper. Now my question to you is, will you ever look at those papers again? Probably not, so why print them?

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  • 18
    SEP
    2008
  • Amadeus Cruise Matrix - Will you pick red or blue?

  • Cruise
  • When using Amadeus Cruise, have you ever wondered the maximum number of special requests a specific cruise line allows or whether you can sell excursions? You know the information must be out there, but you can't find it. Like a splinter in your mind, the questions fester, slowly driving you mad. Wonder, no more!

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  • 12
    SEP
    2008
  • Imagine an Amadoogle . . .

  • Amadeus e-University
  • No, Amadeus is not partnering with Google™ (not that it would be a bad thing, but we don’t want to start any rumors). We do, however, have a pretty cool Search feature in AeU. [more]

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  • 29
    AUG
    2008
  • Learning how to exchange non-refundable tickets just got easier

  • Ticketing
  • Need to know more about making exchanges in the Amadeus System? No problem! The Exchanging Non-Refundable Tickets course, in both the Amadeus in the Graphic Page and Amadeus in the Command Page curricula, was just split into two courses.

     

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  • 29
    AUG
    2008
  • Saving money while living green

  • Going Green
  • Green living is all about making the world a better place for us and future generations. By teaching our children from a young age what they can do and why, we will allow that process to continue. The changes we make in our lifestyle, no matter how little they are, will make a difference in the fight against global warming. [more]

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  • 21
    AUG
    2008
  • How to enroll in classroom training

  • Classroom training
  • Last week, we gave you some tips on surviving your visit to Miami for training. This week, we want to help you with the real adventure: enrolling in your class!

    Adventure?! Does that stress you out? Don't worry, it's nothing like extreme sports. It's actually very easy. You can do it all online, and we've strived to make it as intuitive as possible. Here's what you do:

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  • 08
    AUG
    2008
  • Subscribing via e-mail made easier!

  • General
    New Technology
  • We know how important it is for you to receive the latest updates on AeU and we took some steps to make it easier. Since e-mail is the most common way for you to be notified every time the blog is updated, you can now subscribe in fewer clicks. [more]

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  • 01
    AUG
    2008
  • Is a social network right for your business?

  • New Technology
  • Imagine hosting a network for your customers in which they share travel experiences, pictures, or tips, maybe even connect with other fellow customers of similar interests to plan a trip. Before you even realize it, you've helped generate more business for your agency, with little effort and promotion, and you've helped maintain brand loyalty.

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  • 24
    JUL
    2008
  • Say GOODBYE to your notes and HELLO to wikis

  • Going Green
  • Chances are you have at least one cheat sheet with all kinds of formats and shortcuts written on it, maybe even some sticky notes, information on who to call in certain situations, processes and guidelines (all of the above?). Paper. Some refer to it as "just-in-time information" or "on-the-job tools." Yes, they come in very handy. Still paper. You might even make copies to share with your colleagues. More paper. Or do they create their own? Even more paper.

    Let's face it, it's not a very "Green" thing to do. Plus, if you're not distributing copies of your notes, others are missing out on what are probably some really good tips and tricks, which is also a very bad thing. Think of the time spent writing things down, making copies, etc.

    A great, easy way to both share information and "Go Green" is to create a wiki for your office.

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  • 28
    JUN
    2008
  • Two new patches on AeU for users of Selling Platform 3.3 p121

  • Selling Platform
  • If you use Amadeus Selling Platform 3.3 p121, you may have noticed that non-credit card numbers are ocassionally encrypted by the System, or that you can't save a new Smart Key you created because of an inexplicable syntax error.

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  • 12
    JUN
    2008
  • What's more important: selling travel or ensuring your agency is properly set up?

  • Ticketing
    Customer Profiles
    Security
  • It's sort of like asking, "What came first: the chicken or the egg?" Sure, to make money and be a successful travel professional you need to know how to sell flights, rental cars, hotel rooms and other travel products, but it's also critical that your agency is properly set up. What good is it to book an itinerary if you can't run a ticket or invoice because your Amadeus Document Bank isn't set up?

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  • 06
    JUN
    2008
  • So you registered for AeU. Now what?

  • Amadeus e-University
  • Remember getting butterflies on your first day of school? Or worse yet, getting lost on your way to "the pool on the third floor?" We know that visiting AeU for the first time can bring back those not-so-loving feelings, so here are 4 easy steps to get started...without any silly pranks:

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  • 27
    MAY
    2008
  • Why should I subscribe to The Voice of AeU? To see monkeys do cartwheels, that's why.

  • General
    New Technology
  • Okay, maybe not, but subscribing to The Voice of AeU via e-mail or an RSS reader is the easiest way to stay up-to-date with the latest posts and information without having to check the blog every day.  The blog is updated every week, sometimes multiple times a week, and, while our hearts pitter-patter with excitement everytime you visit,  we know it's not always convenient for you to have to check the blog for updates. Here are some easy ways to keep up with the blog.

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  • 23
    MAY
    2008
  • What is AeU?

  • Amadeus e-University
  • AeU is short for Amadeus e-University®, a learning Web site created by Amadeus Training Services for Amadeus customers. You need AeU if you:

    • Recently converted to Amadeus
    • Are converting to Amadeus
    • Have been using Amadeus
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  • 07
    MAY
    2008
  • Ooey GUI Exchanges: Still doing exchanges in the Command Page? Phooey!

  • Ticketing
  • This week we're going to highlight a subject our help desk and trainers often get asked about: exchanges. Some of you may already know how to do an exchange but did you know it takes an average of 11 minutes to complete a basic exchange in the Command Page and only 5 minutes to complete one in the Graphic Page? Well, now you can see for yourself with our newest course, "Exchanging Non-refundable Tickets."

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  • 05
    MAY
    2008
  • What's all this Web 2.0 stuff?

  • Going Green
    New Technology
  • For the last couple of years, you’ve heard the buzz about “Web 2.0″ and are probably asking yourself what it is. It’s really changed the way we communicate, interact, learn and do business. Speaking of doing business…every once in while we will highlight a Web 2.0 application and give you tips on how you can use it in your business. Since this is our first post on Web 2.0 technology, you get a double whammy: about Web 2.0 and blogging for business. [more]

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