aMaDEUS

The Voice of Amadeus e-University

Blog about training, tips and news for travel professionals

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  • 17
    DEC
    2010
  • New Learning Path for Canada Customers

  • Our expansive learning options can sometimes leave you wondering where to start. That's why we've grouped courses into learning paths that you can easily follow. Our newest one is a collection of On Demand courses including BSP ticketing and invoicing for our Canada customers. [read more]

     

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  • 23
    NOV
    2010
  • Hey Jude...looking for Jude from Lloyds Travel!

  • Sung to the tune of the Beatles' "Hey Jude":

    Hey Jude, I am so sad
    Got your prize here, and wrote a letter
    Can’t send it, I need your address right now
    Then I promise to make your day better

    We were running a campaign to be entered into a random drawing for a chance to win one of three Q-cards™ valued at 25 AwardperQs® (pronounced Award-perks) which can be used to shop online at their Web site.

    Jude is our October winner! 

    Jude, if you see this, or if you're someone who knows Jude, please send me an e-mail message at rebecca.gonzalez@amadeus.com. Thanks!

     

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  • 05
    NOV
    2010
  • Have you been to the AeU Training Forums yet?

  • Training Forums
  • Discussion forums have been a staple of the internet since before many of us were even using the internet. If you don't know, forums are contained communities of people with a common interest. There are forums for every topic and interest you can think of. Chances are, you've already visited--and possibly participated in--forums for your favorite hobby, or to ask for travel advice, or any number of reasons you might want to visit a forum.

    You go to a forum because you want information, or want to share information, with people who have the same passions and interests as you. Speaking for myself, I know I'm more apt to go to a forum to find answers and information than some formal sources. If that sounds strange, aren't you more apt to ask your colleagues questions before you ask the teacher or your boss? It might seem like all fun, but this can be invaluable in the workplace!

    Back in July, we launched the Training Forums in the Collaborate tab of Amadeus e-University. There you'll find: 

    • Open Forums for 25 different topics that are available 24/7
    • Scheduled Forums with our instructors that are open for a limited time. The discussions are still available to read indefinitely after the forum is closed. [read more]
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  • 22
    OCT
    2010
  • Do your PNRs have the necessary TSA Secure Flight Data? The PNR Secure Flight Data Script can help!

  • Selling Platform
  • If you haven't heard, the Transportation Security Administration (TSA) has made passenger secure flight data transmission mandatory for all airlines. You'll have to transmit that data at least 72 hours before departure, and immediately if the booking was made within that 72 hour window. With the deadline approaching, it's conceivable you already have PNRs in your pipeline that do not have the required secure flight data.

    To make the job of finding and updating those PNRs easier, Amadeus is providing the PNR Secure Flight Data script that searches for PNRs that do not have the required data and leaves them in a designated queue for you to work.

    A quick reference guide is now available in Amadeus e-University. In it you'll find the necessary link to download the script and how to use it.

    You can also go to the Amadeus Extranet for more information.

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  • 08
    OCT
    2010
  • Are you getting the new e-mail updates for Live Online and forum content in Amadeus e-University?

  • Amadeus e-University
  • Finding out what's new in AeU just got a lot easier. Starting this week, all registered Amadeus e-University users have been automatically signed-up to receive e-mail updates for Live Online and Scheduled Forum schedules. You should have already received your first e-mail on next week's Live Online Schedule.

    We're planning more Scheduled Forums with our instructors in the near future so be on the look out for those updates as well. If you don't want to wait, you can visit our Open Forums at any time and join in on the discussions!

    To change your e-mail subscriptions, go to the My Profile tab after you log in to AeU.

     If you enjoyed this blog post, get automatic updates via e-mail or RSS. 

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  • 06
    OCT
    2010
  • Ditch the fax machine and submit claims via Amadeus Claims Services in the Customer Extranet!

  • Claims Services
  • Fax machines might have become popular in the 1980's but did you know the fax machine was invented in the 1840's? That's right, faxing is a 160 year-old concept. We can do better!

    Starting today, October 6, 2010, forget about faxes and submit your Agency Debit Memos and claims electronically to Amadeus for review via the new Amadeus Claims Services section of the Amadeus Customer Extranet. Claims for air, car, hotel, tours, rail, and, of course, Agency Debit Memos and other travel provider claims, can be submitted for review using this simplified process. [read more] 

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  • 30
    AUG
    2010
  • Need help with exchanges? The Amadeus e-University Exchanges Wiki is ready to assist you!

  • Exchanges
  • Do you experience feelings of dread as the spectre of a ticket exchange materializes? Conversely, are you an exchange afficionado with a lot of helpful information to share? 

    If the answer is yes, don't waste another second and go to the new Amadeus e-University Exchanges Wiki: your new home for information and scenarios related to ARC and BSP ticket exchanges! You will also be able to contribute information that could help anyone in North America have an easier time with ticket exchanges.

    If you are familiar with Wikipedia, then you might already understand how the Exchanges Wiki works. Many of you will come to the Wiki looking for help, others will be able to provide that help. We value the expertise you might have and welcome your contributions in helping to build the ultimate resource for ticket exchanges in the Amadeus System. [read more] 

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  • 27
    AUG
    2010
  • Do you consider yourself social? When was the last time you shared something with someone?

  • Amadeus e-University
    E-mail
  • Don't worry if your answers to these questions are making you feel a little guilty. Now, with the new "Social Bar" in Amadeus e-University, you can easily share valuable information, anytime. The Social Bar is a group of buttons you can use to share your favorite things in Amadeus e-University with your colleagues and friends via Twitter, Digg, e-mail...[read more]
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  • 20
    AUG
    2010
  • Do you understand the 4 Amadeus Ticket Changer pricing entries?

  • Exchanges
  • If you're responsible for the ticket exchanges in your office and you haven't tried using Amadeus Ticket Changer yet, then you are giving yourself far more aggravation than you deserve. Ticket Changer makes exchanges--the top reason you call our help desk--easy! Exchanges are reduced to a simple 3 or 4 step process every time you use Ticket Changer, as the most tedious steps are performed automaticallyby the pricing entries.

    The 4 pricing entries specific to Ticket Changer are: [read more] 

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  • 06
    JUL
    2010
  • Enhanced Knowledge Checks now available when you take a Live Online or On Demand course!

  • In keeping with enriched learning experiences of Amadeus e-University that have debuted this year, the Live Online and On Demand Knowledge Checks are now enhanced to reinforce what you just learned better than ever before.  

    If you ever took one of our On Demand courses or signed up for a Live Online, you would know that the Knowledge Check did not give you a score or tell you what you missed when you were done. No more! You'll now be able to see your score and a recap of  your results every time you finish a Knowledge Check associated to a course. Let's see how it works: [read more]

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  • 04
    JUN
    2010
  • New Self-Study Course: Working with Amadeus Queues

  • Amadeus e-University
    Queues
    Self-Study
  • With all the practice you'll get in this new course, you'll be working your queues in no time. You'll learn to see all of the queues activated for your office, place PNRs on a queue and category, and work the queue by viewing, accessing and processing the PNRs on the queue. [read more]
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  • 28
    MAY
    2010
  • Never again wonder where that PNR went with our new PNR: Search and Recall On Demand Courses!

  • On Demand
    PNR
  • We understand that there's more to searching for PNRs than just, well, searching for PNRs. You have pesky status tables to worry about and a myriad of options you can use to refine your search. Let's not forget about searching for past date PNRs too.

    We've recently added an Amadeus PNR: Search and Recall On Demand session, in both English and Spanish, covering everything you want to know about searching for PNRs in the Amadeus Selling Platform Command Page.

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  • 28
    APR
    2010
  • Do you book Amtrak? Go to the RailAgent Smart Tab!

  • RailAgent
  • If you were accustomed to booking Amtrak in the Amadeus System, you know that it is no longer available via the Command Page of Amadeus Selling Platform. The only place you can book Amtrak is in the RailAgent Smart Tab.
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  • 22
    APR
    2010
  • Did you remember to turn off the lights?

  • Going Green
  • Did you know that commercial and industrial buildings account for nearly half of the country's energy use? Or that the lighting in your office could be consuming at least 35% of your electricity bill every year? Switching to Amadeus isn't the only way to save money for your agency, you know! (Hint, hint!) No matter how big or small your agency might be, you can save money and help the planet by making an effort to consume less energy.

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  • 01
    APR
    2010
  • How can I find the Mini Format Guide in Amadeus e-University?

  • Amadeus e-University
  • With the new version of Amadeus e-University, there seems to be some confusion on how to find content, specifically our very popular Mini Format Guide eBook. Remember to use our Search feature on the top right corner of the site to find anything you might need. We really don't want you missing out on finding gems such as this guide. 

      

    [more]
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  • 26
    MAR
    2010
  • The GDS Conversion Guides are now Wiki-fied!

  • Amadeus e-University
    New Technology
  • Our popular System Conversion Guides that helped you find cryptic formats from other GDS's and their Amadeus equivalent went through a transformation when we launched the new Amadeus e University a couple of months ago. The old books were converted

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  • 10
    MAR
    2010
  • Certification Curriculum has been obsolesced

  • Amadeus e-University
    On Demand
    Self-Study
  • Effective immediately, we have obsolesced all courses in the Self-Study Certification Curriculum (the 400 series). We had stopped maintaining the courses to focus on new development using new technology, and it's now time to say goodbye. If you were already enrolled...

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  • 25
    FEB
    2010
  • Looking for the Learning Paths? Find them in Widgets!

  • A few weeks ago, we told you about our new Learning Paths to help you navigate through our various learning options based upon your needs. The Learning Paths were visible on the home page of Amadeus e-University, but seemingly disappeared when we launched the new Web site in February. Only they didn't disappear!

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  • 11
    FEB
    2010
  • Live Online and On Demand sitting in a tree...K-I-S-S-I-N-G...

  • On Demand
    Live Online
  • With Valentine's Day upon us, I'm reminded of legendary love affairs and idillic romances that represent the best of unions of two disparate souls. The relationship between our Live Online and On Demand sessions is not quite as profound, but their intertwined fates are sure to resonate with your Amadeus training needs!

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  • 22
    JAN
    2010
  • Our new Learning Paths show you the way to travel enlightenment!

  • Amadeus e-University
  • We know that the volume of courses and reference materials in AeU can be daunting; especially if you have just joined the Amadeus family! But now we've made it easier for you by laying out 3 distinct Learning Paths to follow on your way to selling travel more efficiently and serving your customers better.

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