aMaDEUS

The Voice of Amadeus e-University

Blog about training, tips and news for travel professionals

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  • 5
    DEC
    2012
  • How to enjoy a stress-free holiday season

  • General
  • For those of us in the travel business, the holidays can be our busiest times. Often, we are traveling ourselves! Hectic schedules, last minute changes, weather issues – we’ve seen it [more] 

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  • 3
    DEC
    2012
  • With Amadeus AgentNet, travel aids are just a click away

  • AgentNet
  • Amadeus AgentNet is a comprehensive, web-based travel planning tool. The available travel aids include currency conversion, world time conversion, weather, maps, health information, visa and passport information and more! [more

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  • 26
    NOV
    2012
  • Queue Planner lets you see the future

  • Queues
  • Queue Count Planner gives you greater control over your office workflow by letting you see the number of PNRs placed on queue for action on specific dates so you can effectively manage your resources to meet the volume of work.[more]

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  • 21
    NOV
    2012
  • Resetting agent passwords

  • Security
    Selling Platform
  • Due to security issues, our help desk representatives can not reset your agent’s password. But, your agency’s Local Security Administrator or password officer can reset your password by entering a simple format. [more]

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  • 31
    OCT
    2012
  • Make your PNRs disappear

  • PNR
    Queues
  • Your customer has just called to cancel their reservation. In addition to canceling the booking, you can check to see which queues the displayed PNR is on and remove it from all queues in two easy steps.[more] 

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  • 22
    OCT
    2012
  • Pack smarter with helpful hints from seasoned travelers

  • General
  • Even as a travel professional I struggle with maintaining a foolproof packing system. With airline regulations constantly changing and baggage fees getting higher and higher, “perfecting the pack” is a constant work in progress. How many outfits, beauty [more] 

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  • 8
    OCT
    2012
  • Amadeus Ticket Changer gives “checking in” a new meaning

  • Ticketing
  • Amadeus Ticket Changer has a new, enhanced option that can be used with the informative pricing entry to consider checked-in coupons (status “C”) as eligible for an exchange. This enhancement currently implemented for our airline partners is coming soon for our travel agents. [more]
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  • 11
    SEP
    2012
  • A world tour comes to an end

  • Fares and Pricing
    General
  • One of the sobering parts of travel is that you eventually have to go home. Airports can be lonely places after saying goodbye to dear friends and the cherished part of the world they live. I can remember taking off from Nice, in the South of France, and flying  over the Mediterranean, unable to look back at the famous coastline of the Cote d’Azur as the plane looped back for its journey to Paris. Some journeys change us, as we leave behind more than just cities and landmarks but friendships and memories.

    I had been visiting a dear friend of mine who happens to be the most seasoned and adventurous traveler that I know. She’s currently on a six month trip around the world, traveling to the Americas, Polynesia, Australia and New Zealand, and finally, Asia.

    We can teach you how to book that kind of itinerary in AeU, but we can’t teach you how to tap into the emotions of a traveler who seeks adventure and something greater than just another tour or commercial experience. [more]

     

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  • 10
    SEP
    2012
  • Star ratings and reviews: do you give your “two cents?”

  • Amadeus e-University
    Hotels
    Hotels Plus
  • Do you book hotels for your clients based on other customers’ feedback?  Personal recommendations have long influenced travelers, but with such an increase in social media usage, many hotel and travel-related websites such as Trip Advisor, Expedia, and Booking.com, offer their readers the ability to make comments and rate their experiences at a particular hotel property.
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  • 1
    AUG
    2012
  • There are ways to do good while you travel

  • General
  • Would you agree that travel can be stressful, even if your client is planning a vacation? Why not suggest they find a way to balance stress with something that produces joy? Like reaching out and helping someone [more] 

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  • 18
    JUL
    2012
  • When pricing a hotel, are you often asked, “What’s the bottom line?”

  • Hotels
    Hotels Plus
  • How many times have you tried to quote a hotel rate to a client, but had difficulty finding the price breakdown and providing the total price for their stay? With so many hotel taxes, fees, and surcharges it can be a bit frustrating and time consuming to determine the final, total price.
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  • 27
    JUN
    2012
  • Have you been pinned? Navigating your way around Pinterest

  • New Technology
  • When my kids were young, they used to spend the entire year collecting photos of the toys they wanted for Christmas from catalogs, newspapers and magazines, and storing them in shoeboxes. The shoeboxes were strategically placed because mom had to know where they were in case Santa came by to take their orders. Awww those were the days :)   

    Nowadays there’s no need to cut out photos and collect them in shoeboxes. Now, you can virtually “pin” your favorite things and share them with the world. Pinterest is a new social network that works like a virtual corkboard. On Pinterest, you can post photos and videos of things you like or want on “pinboards.” You can create different “pinboards” to organize your pins by subject or category. It's like hanging different corkboards on your wall for things like Places I want to visitAmusement parksFavorite tours, and pinning photos related to these topics on them. [more]

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  • 25
    JUN
    2012
  • Amadeus Offers keeps getting better

  • PNR
    Selling Platform
  • New enhancements make sending travel options to your customers even easier. See a demonstration of Amadeus Offers' new features [more]

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  • 13
    JUN
    2012
  • Who said there’s no such thing as a free ride?

  • Hotels
    Selling Platform
  • Transportation can take a large bite out of your client’s travel budget. Whether traveling on leisure or business, rental cars, limo services and taxis can add up and add a significant cost to your clients’ total travel costs. Everyone needs to squeeze every penny out of their travel budget these days to meet their bottom line. Here’s one way you can help your clients get the most bang for their buck. [more]

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  • 11
    JUN
    2012
  • Ordering Selling Platform Certificates through Amadeus Direct

  • Selling Platform
  • Are you the owner or manager of an agency and still calling your Sales Representative to order or delete your Selling Platform Certificates? You can now order certificates for your home agency (or other locations that you manage) without calling and waiting.  With Amadeus Direct you can add, delete certificates and receive in just a few hours. [more]

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  • 30
    MAY
    2012
  • Six travel industry infographics provide a birds-eye view of evolving trends

  • Air
    Cars
    General
    Hotels
    New Technology
    Rail
    Tours
  • Do you know what an "infographic" is? According to Wikipedia, infographics are graphic visual representations of information, data, or knowledge. You know the expression, "a picture is worth a thousand words?" In this case, it certainly rings true. Infographics make otherwise boring stats so much more fun and interesting. Not only is it a fun way to disseminate information, its also a fun way to promote your business. You can create an infographic of your services and products, or better yet, create one related to your industry and brand it. Publish it on your blog, and post the link on Facebook and Twitter use an appropriate hashtag such as #infographics or use your company name. It's a great way to establish yourself as an industry leader and gain more followers, fans, and traffic. Here are six informative infographics related to travel and technology that clearly sum up the state of today's travel industry: [more

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  • 21
    MAY
    2012
  • Ticket Exchange Survey

  • Ticketing
  • Amadeus Ticket Exchanges and you! Help us tailor That’s the Ticket to better serve you.

    The travel industry is constantly changing, as is the way travel agents do business.  Processing ticket exchanges is one component that remains a constant, but the rules and procedures are constantly changing.  In an effort to improve The Voice of AeU would like to gather some feedback from you by asking you to participate in a Ticket Exchange survey.[more

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  • 04
    MAY
    2012
  • May the 4th be with you!

  • General
  • Star Wars. Over 30,000 people from all over the world. George Lucas. A lightsaber. Some hair buns. I'm there. [more

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  • 25
    APR
    2012
  • “Flying” By Rail in Germany

  • Rail
  • If your travel plans include Germany, you can easily move around from major German airports direct to city centers by booking AccesRail's Rail & Fly product. It's a great alternative to booking domestic flights which may take you far from the city center.[more

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  • 20
    APR
    2012
  • Five ideas for celebrating Earth Day 2012

  • Amadeus e-University
    General
    Going Green
  • Over 20 million people participated in the first Earth Day on April 22, 1970. Gaylord Nelson, U.S. Senator from Wisconsin called for an "environmental teach-in" after witnessing the 1969 oil spill in Santa Barbara, California. Today, more than 500 million people and several national governments in 175 countries celebrate to increase awareness and appreciation of the Earth's natural environment.

    "Mobilize the Earth" is this year's Earth Day theme. What will you do? Maybe one of these five ideas will move you. [more]

     

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  • 23
    APR
    2012
  • How to avoid a Print Queue backup

  • Selling Platform
    Ticketing
  • Oh my What should I do? I turned my ticket printer off and have 300 items on my print queue   With the decline of paper ticket printing, many agencies are turning their ticket printers off altogether. This can cause a backup on the print queue. [more]

     

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  • 17
    APR
    2012
  • Finding independent hotel properties is now easier than ever!

  • Hotels
    Hotels Plus
  •   Are you looking for a charming, independently operated hotel or bed and breakfast property for your client? Amadeus LinkHotel now offers an additional 5,000 small, and medium sized hotel properties worldwide so that you can be sure to find the right property for your clients, every time. [more] 

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  • 4
    APR
    2012
  • Get a sneak peek at the new Amadeus Profiles Plus - Part 2

  • Customer Profiles
  • The newest "Plus" product, Amadeus Profiles Plus, is now available in the newly updated Amadeus Selling Platform. In my last blog, we looked at the improved search features and the new Trips Data tab. Now, I want to show you a brand new type of profile that is exclusive to Profiles Plus; the Group Profile.[more]

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  • 30
    MAR
    2012
  • Constant change has many travel industry professionals feeling lost

  • General
  • There are plenty of reasons to feel overwhelmed when traveling these days - whether you’re the traveler or the one booking the travel, but you don’t have to succumb to the hassles. Despite the added fees, tweets, Facebook rants, and cramped quarters, there is still joy in looking out the window of a plane and knowing that your headed somewhere besides “home.” Unless you crash onto a deserted island inhabited by a monster and natives who want to kill you.  [more]
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  • 27
    MAR
    2012
  • Bohemian Rhapsody: An Ode to the Czech Republic

  •   The Paris of Eastern Europe. The Mother of Cities. The City of a Thousand Spires.   Otherwise known as Prague, the capital of the Czech Republic is full of enchanted castles, winding streets, impressive greenery and famous landmarks. Its

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  • 19
    MAR
    2012
  • 10 tips for optimizing your LinkedIn profile

  • New Technology
  • In the online world your value is measured by your influence. Your influence grows by participating in conversations on the different social channels and optimizing your professional profiles. LinkedIn is one of the most popular networks for serious professionals, companies and business owners.  

    • How do you differentiate yourself from the millions of professional users on LinkedIn?
    • What makes your skills unique?
    • What will make other users want to learn more about you and your business, and ultimately, connect with you?

    As a professional, these are the questions you need to ask yourself and the answers should be found easily in your LinkedIn profile. But, how exactly, do you maximize the benefits of online networking? [more]

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  • 13
    MAR
    2012
  • The complete AeU transcript

  • Amadeus e-University
  • The AeU Student Transcript was recently upgraded to include classroom course information.  [more]  

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  • 5
    MAR
    2012
  • Work quickly and efficiently using the graphical stored fare display

  • Ticketing
  •  While some of you are still most comfortable working in the Command Page of Amadeus Selling Platform, there is no denying the value of the graphical stored fare.  Easy-to-read and even easier to modify, the graphical stored fare is the most efficient way to work with TSTs.

    Did you know that you can work in the Command Page and still benefit from the graphical stored fare display? You can also set the display default with a one-time configuration setting. [more]

     

     

  •  

  • 27
    FEB
    2012
  • Take a sneak peek at the new Profiles Plus

  • Customer Profiles
  • The newest “Plus” product, Profiles Plus, will be delivered soon with the new Amadeus Selling Platform and will replace the existing Profiles Smart Tab. [more]
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  • 14
    FEB
    2012
  • Do you need to find new or past ticket information in a PNR?

  • Script Library
    Selling Platform
  • Have you ever tried to complete a search for original ticket numbers when doing a second or third exchange? Or for multiple tickets in a PNR? Instead of searching the PNR and history to locate the ticket numbers, let’s review a handy shortcut. [more]

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  • 8
    FEB
    2012
  • Winter Coats Video: Sailing out of the cold on a cruise

  • Cruise
    Winter Coats
  • Cruise vacations are among the few remaining products that travel agents can rely on for commission income. Airlines have mostly eliminated commissions and hotels, car rentals, and tour companies have cut back or stopped paying them.

    So, to make sure your agency stays out of the cold financially, you need to keep your customers out of the cold by booking them on a Caribbean cruise now or a Mediterranean cruise this summer.[more

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  • 6
    FEB
    2012
  • Sustainably sweet ideas for Valentine’s Day

  • Going Green
  • Add a little green to your red, pink, and white this Valentine’s Day with these great ideas for making this year’s day of love an ultimate earth-friendly romantic celebration. [More]

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  • 1
    FEB
    2012
  • Five benefits of using photos to promote your business

  • New Technology
  • Since purchasing my first iPhone 2G, I‘ve noticed that I am much more inclined to take photos and share life’s moments with my family, friends and colleagues. In fact, I no longer feel the need to have a digital camera with the latest features, as new technology has allowed phones to take photos that are just as good. My iPhone 4 takes awesome photos! (Yes, I’ve been upgrading :).

    Mobile photo sharing is now part of everyone’s daily activities, just check out Facebook, Twitter, or Instagram and you’ll see what I mean. Newsfeeds are filled with photos of users’ friends and family, taken on the go. Why am I sharing this information with you? Because, just like me, your customers are uploading photos, too. That funny sign, silly animal, or restaurant menu makes its way through the social pipeline every hour of every day. By not using this tactic you may be missing out on the opportunity to promote your business. Photos go viral, and ultimately, isn’t that what every business owner wants for their online marketing message? [more]
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  • 30
    JAN
    2012
  • 2011 - In a nutshell

  • Amadeus e-University
  • As we begin a new year, we invite you to take a few minutes to reflect on the enhancements we brought you in the last 12 months.  [more]  

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  • 23
    JAN
    2012
  • Amadeus TSTs have a unique numbering system that helps you keep track of stored fares

  • Ticketing
  • A stored fare, also known as a Transitional Stored Ticket (TST), is a record of all fare information for a PNR. The TST is created after you make an entry to price and store the fare, or when you issue a ticket or invoice. When a TST is created a number is allocated to that specific TST which is completely unique and cannot be re-used within the same PNR. This number allows you to identify the TST for the entire life of the PNR. [more]

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  • 18
    JAN
    2012
  • Looking for a hotel near a landmark? Use Amadeus Point of Reference!

  • Hotels
    Hotels Plus
  •   How often has a customer asked you to book a hotel near a landmark, college or university, convention center, military base, cruise port, shopping mall or sports stadium?  It’s a common request and searching for the perfect accommodations can be time-consuming task. Using the Amadeus (POR) Point of Reference option /RP allows you to find these properties quickly and easily. [more] 

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  • 09
    JAN
    2012
  • Running around the world: marathon runners are avid travelers!

  • General
  • If you're in the travel industry, you might already know that running marathons is not just a form of exercise, but a popular way for active people to see the world. Serious runners plan trips around marathon events years ahead of time. Whether it's the New York marathon or the Big Five in South Africa, thousands of runners travel far and wide for the chance to run their guts out and spend some quality time in the event city.

    This Tuesday marks the second anniversary of my most daring, satisfying and painful accomplishment: I ran a 26.2 mile jaunt through the Disney resort area in Orlando, FL area in freezing cold (yes, Orlando gets freezing). I didn't prepare as well as I should have and a knee injury two weeks prior to the race kept my physical activity limited until the start. I should not have run this race. [more]

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