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Blog about training, tips and news for travel professionals

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  • 18
    DEC
    2013
  • Glamping in the heart of Florida

  • General
  • The first thing that comes to most people’s minds when they think of Florida is our miles of beautiful, sandy beaches, but there is so much more to see. ...[more]

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  • 2
    DEC
    2013
  • How much is your hotel loyalty worth?

  • Hotels
  • Hotel loyalty programs are beginning to offer a host of rewards and benefits that are actually better than the airlines' when it comes to their flexibility, ease of redemption, and upgrades. These efforts appear to be working according to recent studies which show that membership by business travelers in frequent-stay plans jumped dramatically in the last few years. [more]
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  • 11
    NOV
    2013
  • New graphical seat map displays are now available

  • Air
    PNR
  • New graphical seat maps are now available in Amadeus Selling Platform Classic v. 7.2P401. These new seat maps include enhanced legends and indicators for chargeable seats so that when Airline Ancillary Services are launched in North America, the chargeable seat(s) will be indicated with the price(s). [more]

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  • 30
    OCT
    2013
  • Calculating exchanges: need more help?

  • Exchanges
  • We know how complicated some exchanges can be. It seems the rules are always changing, and the “normal” situations aren’t normal anymore! There are times you may feel frustrated and need some guidance; let’s review some available resources.[more]
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  • 28
    OCT
    2013
  • Golf equipment: ship it don't shlep it

  • Air
    General
  • I love to play golf. Over the past 30 years, my spouse and I have played golf on vacations throughout the U.S. from Florida to California, the Caribbean, and even where the game was invented, Scotland. [more]
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  • 16
    OCT
    2013
  • If my iPod could talk...

  • General
  • Having traveled extensively for many years now and worked for an airline for 10 years, I’ve learned a thing or two about packing and traveling efficiently. When I pack my 21 inch rollaboard I always include my cameras, medications, jewelry, electronic devices, any important documents, and a change of clothing just in case my checked baggage is lost. Up until recently, this method has worked for me. [more]

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  • 3
    OCT
    2013
  • Will travel for food

  • General
  •   PizzeriaOutdoorsOne of the main pleasures of travel for me is food. Food not only sustains my body, but helps feed my heart, mind and soul. I think this stems from memories centered on the wonderful aromas from my grandmother’s kitchen and around our family meals – many shared with extended family and friends. Food connects me to other people as a cultural experience to be remembered and cherished.[more]

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  • 8
    SEP
    2013
  • Check your bag’s tags upon arrival…this means YOU!

  • Air
  • Standing in the baggage claim area at the airport, we have all seen the signs advising us to keep an eye on our luggage and make sure we do not leave any bags unattended. There also used to be airport staff positioned at the exits to check people's claim tags, but in many airports, these positions have been eliminated. Now, the onus is on the traveler to pay attention, and keep their eyes peeled at all times. [more]

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  • 4
    SEP
    2013
  • Be Prepared

  • Cars
  • Be Prepared” is the motto of the Boy Scouts of America and why became very clear to me during a week one hot summer while “vacationing” in the mountains of North Carolina with a troop of scouts and their leaders.[more]
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  • 29
    AUG
    2013
  • Search for, and cancel HX segments and avoid debit memos

  • Script Library
    Selling Platform
  • Now you have two new choices to search for and cancel HX status segments to avoid debit memos from airlines! You can use the:

    HX Cancel Segment Script: this requires set up, but will automatically cancel segments.
    HX PNRs and put on queue Public Smart Key in Selling Platform Classic. This does not require any set up, but does require manual processing of PNRs from the queue to cancel the segments. [more]

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  • 17
    JUL
    2013
  • Unraveling International Airline Fees and Taxes

  • Fares and Pricing
  • Travel-related taxes and fees can add up to as much as, or more than, the base fare of an airline ticket. In addition to the financial bite, the tax picture is often muddled and hard to decipher. [more]
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  • 12
    JUN
    2013
  • Bring Fido on your next vacation

  • Hotels
    Hotels Plus
  •  Gypsy Summer is here! It’s time for families to pack up the kids and head out for some major Summer fun. Family vacations can run the gamut from fun-in-the-sun to urban gallivants, but rarely does the family pet come along. Pet sitter schedules and boarding facilities fill up quickly during peak vacation times, so what about finding an alternative? [more]

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  • 1
    MAY
    2013
  • Domestic airline taxes and fees--what does it all mean?

  • Fares and Pricing
  • Everyone knows that airline travel is taxing – physically and fiscally. Long security lines, full flights, and piles of fees (for everything from baggage to blankets) can leave a traveler’s head spinning. If you’ve ever wondered what exactly they’re charging for, read on. [more

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  • 9
    APR
    2013
  • Check out Amadeus e-University's new look!

  • Amadeus e-University
    New Technology
  • If you've logged into Amadeus e-University today you may have noticed our new look; if you haven't, here's a quick overview of what you will find. [more]

     

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  • 29
    APR
    2013
  • Coming soon! Amadeus Open Profile Suite

  • Customer Profiles
  • Our new profile product can help you increase productivity and enhance global flexibility while improving customer service and reducing operating costs.[more]
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  • 13
    MAR
    2013
  • 100+ characters added to the fare calculation display area

  • Ticketing
  • Have you ever tried to issue a ticket and received the error response: Fare calculation too long ticket manually? Well, we have good news!  There has been an increase in the number of characters supported for the fare calculation display. [more] 

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  • 11
    MAR
    2013
  • It’s daylight savings time AND Amadeus “capture” time

  • For Amadeus customers who are using the Amadeus Training Environment , our first capture date of 2013 was February 2nd and the first restore date will be March 9th . This means that on March 9th , the data captured on February 2, will be displayed in Amadeus Training (the new training environment always operates five weeks behind the current date). [more]

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  • 20
    FEB
    2013
  • Are your profiles “connected”?

  • Customer Profiles
  • Amadeus has recently introduced Selling Platform Connect a new Web-based platform for travel professionals. If you are a new to the system one of the first things you’ll need to know is how to create profiles for your clients.[more]
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  • 30
    JAN
    2013
  • One ticket exchange term you need to know!

  • Exchanges
  •  The travel industry has many unique terms and phrases that we use on a daily basis.  

    However, when it comes to ticket exchanges, “residual value” is one term you want to make sure you understand clearly. It comes in handy when using the Document Exchange Smart Tab in Amadeus Selling Platform and Amadeus Ticket Changer. [more] 

     

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