aMaDEUS

The Voice of Amadeus e-University

Blog about training, tips and news for travel professionals

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  • 22
    MAR
    2016
  • e-Power Self-Paced Courses Now Available!

  • Amadeus e-University
    General
    New Technology
    Self-Study
  • The e-Learning Solutions team has upped our game!! Our self-paced courses are now being developed using the award-winning software, Articulate Storyline, which is the 2015 winner of the People’s Choice Stevie Award. Our current self-paced offerings have served our customers very well over years, meeting the needs of thousands of students, with an average QI of 97% for 2015. But, technology waits for no man! We have upgraded in order to guarantee compatibility with the latest browsers and delivery channels. [more]
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  • 9
    APR
    2013
  • Check out Amadeus e-University's new look!

  • Amadeus e-University
    New Technology
  • If you've logged into Amadeus e-University today you may have noticed our new look; if you haven't, here's a quick overview of what you will find. [more]

     

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  • 16
    OCT
    2012
  • Follow Amadeus’ lead: reduce your carbon footprint

  • Amadeus e-University
    e-Travel Management
    Going Green
  • In 2010, airline flights produced 628 million metric tons of carbon dioxide (CO2) emissions, the main contributor to global warming. Easily determine your carbon footprint and offset it the next time you travel. Learn how Amadeus is helping the industry reduce CO2 emissions. [more]

     CarbonSummary 

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  • 10
    OCT
    2012
  • Fly the friendly skies in comfort: upgrade to a premium economy seat

  • Amadeus e-University
    Fares and Pricing
  • On a long haul flight, flying premium economy is the perfect way for travelers to enjoy business or first class amenities such as priority check in, enhanced entertainment systems, better menu choices, and expedited baggage handling, without having to pay a first class fare. [more]
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  • 13
    SEP
    2012
  • Watch and learn: the AeU video library

  • Amadeus e-University
  • The Amadeus e-University video library is a collection of short videos designed to show you how to complete a task in either the Amadeus Selling Platform Command Page (CP) or Selling Platform Graphic Page (GP). [more] 

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  • 10
    SEP
    2012
  • Star ratings and reviews: do you give your “two cents?”

  • Amadeus e-University
    Hotels
    Hotels Plus
  • Do you book hotels for your clients based on other customers’ feedback?  Personal recommendations have long influenced travelers, but with such an increase in social media usage, many hotel and travel-related websites such as Trip Advisor, Expedia, and Booking.com, offer their readers the ability to make comments and rate their experiences at a particular hotel property.
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  • 20
    APR
    2012
  • Five ideas for celebrating Earth Day 2012

  • Amadeus e-University
    General
    Going Green
  • Over 20 million people participated in the first Earth Day on April 22, 1970. Gaylord Nelson, U.S. Senator from Wisconsin called for an "environmental teach-in" after witnessing the 1969 oil spill in Santa Barbara, California. Today, more than 500 million people and several national governments in 175 countries celebrate to increase awareness and appreciation of the Earth's natural environment.

    "Mobilize the Earth" is this year's Earth Day theme. What will you do? Maybe one of these five ideas will move you. [more]

     

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  • 13
    MAR
    2012
  • The complete AeU transcript

  • Amadeus e-University
  • The AeU Student Transcript was recently upgraded to include classroom course information.  [more]  

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  • 30
    JAN
    2012
  • 2011 - In a nutshell

  • Amadeus e-University
  • As we begin a new year, we invite you to take a few minutes to reflect on the enhancements we brought you in the last 12 months.  [more]  

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  • 9
    DEC
    2011
  • Self Study courses get a makeover

  • Amadeus e-University
    Self-Study
  • The Self Study Courses will be getting a makeover on December 19 that may affect you if you are currently taking a course.  [more]  

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  • 29
    NOV
    2011
  • 5 Options for Disposing of Your Cooking Oil

  • Amadeus e-University
    Going Green
  • Do you know how to properly dispose of your cooking oil? Did you fry your turkey this Thanksgiving? Have you ever poured "just a little" oil into your sink? (Be honest!) If you've answered yes to any of these questions, you MUST read this article. [more]
  •  

  • 26
    OCT
    2011
  • That Halloween candy costs more than you think

  • Going Green
    Amadeus e-University
    General
  • If you’re a responsible recycler you probably think “repurposing” your Halloween candy wrappers is a no-brainer.

    That's what I thought too, until I found out that candy wrappers pretty much scare the bejeezus out of waste management companies! What happens, and what can be done? Read on to find out. [more]

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  • 12
    OCT
    2011
  • What type of holiday travel have you been booking?

  • Amadeus e-University
    General
    Cars
    Ticketing
    Vacation Link
    Cruise
    Air
    Hotels
    Hotels Plus
    RailAgent
    Cars Plus
  • In the interest of keeping our community connected, we’re asking you to take this poll to help us continue to create content that is of value to you and your business. What type of holiday travel have you been booking this season?  

    Let us know by taking the poll now! [more]

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  • 30
    SEP
    2011
  • A new look at the Wikis in AeU

  • Amadeus e-University
    Ticketing
    Exchanges
  • New Conversion and Exchanges Wikis in AeU

    Not really new in AeU, but newly improved with added features created with you in mind.  [more]  

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  • 9
    AUG
    2011
  • Green Tests: New Online Assessments Save Some Paper

  • Going Green
    Amadeus e-University
    General
    Invoice and Itinerary
    Fares and Pricing
    Classroom training
    Ticketing
    Queues
    PNR
    Self-Study
    Air
  • Saving trees is just one of many benefits you can take advantage of with our new online assessments covering basic Amadeus Air, PNR, Profiles, Fares, Queues and Documents functionality. [read more]
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  • 03
    AUG
    2011
  • Master Pricer Expert Quick Card

  • Amadeus e-University
    Fares and Pricing
  • Need help with Amadeus Master Pricer Expert?

    Good news! The Quick Reference card is now available in AeU.

  •  

  • 27
    JUL
    2011
  • What's new with Training Forums?

  • Amadeus e-University
    Training Forums
  • The Training Forums have been reorganized.  Find out what's new with the forums and what's in it for you!

  •  

  • 25
    JUL
    2011
  • Go eco with these 5 school supplies

  • Going Green
    Amadeus e-University
  • It's hard to believe those of us with children will soon have to buy supplies for the next school year. This year, how about making an effort to help the environment by purchasing supplies made from post-consumer waste and recycled fibers? The U.S. Environmental Protection Agency (EPA) reported in their 2009 Facts and Figures that 35 to 45% of municipal solid waste (things we commonly use then throw away) comes from commercial and institutional locations, such as businesses, hospitals and schools. The good news is since 1980, the recycling rate has increased and disposal of waste in landfills has decreased. The bad news is landfill waste was still as high as 54.3% in 2009. By buying ecofriendly school supplies, you can help reduce the amount of waste in landfills. Start with these school supplies: [read more]

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  • 11
    JUL
    2011
  • Wanna Find The Perfect Hotel Facilities For Your Client?

  • Amadeus e-University
    General
    Hotels
  • I LOVE to travel! It’s an absolute passion of mine you might say. Meeting new people, learning about local culture, art, architecture and taking my usual multitude of pictures excites and nourishes my soul.
     
    When I’m away and stay in a hotel, I like to stay in properties that offer specific facilities and amenities to make my stay more enjoyable, relaxing, and comfortable. Occasionally, I even travel with my four legged best friend Gypsy. Did you know that some really nice hotels are actually pet-friendly? It’s become very popular in the last couple of years and what a great alternative to leaving your pet in a kennel.

    Here’s a great time saver when you’re searching for just the right hotel with the right amenities and facilities to meet your client’s needs.   [more]

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  • 06
    JUL
    2011
  • Do you like sharing your expertise?

  • Amadeus e-University
    General
  • As avid readers of this blog, you know that we have been gradually providing you opportunities to collaborate and share your expertise with us and fellow customers via our forums, wiki's, and even this blog. We even know some of you have your own blogs, twitter feeds, or like to comment on other blogs besides our own.

    Collaborative learning might seem like a new concept but it's no different than asking your neighbor for advice, or asking a coworker for a best practice. The only difference is now you have a whole world to ask.

    So we're curious about how you feel about sharing your expertise now.

     

    [more]

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  • 27
    JUN
    2011
  • How you can save a child’s life in the next three days

  • Amadeus e-University
    General
  • Let me try to take you back to your childhood. Strangely enough, though, I don’t want to take you back to fun, sweet memories. I want you to imagine yourself as a six-year old child in a family living on less than $US2 a day and in slum conditions. You’re part of the 50% of the people in a capital city without access to a latrine. You’re part of the two-thirds of the people without access to tap water. You’re not growing up learning or reading, playing with toys or friends from school. You don’t have a school to go to. You grow up trying to survive. And you do. You survive the worst earthquake in 200 years—and lose everyone in your family. But you're given hope. [read more] 

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  • 31
    MAY
    2011
  • The Exchanges Wiki is good, but how do you think we can make it better?

  • Amadeus e-University
  • Did you know that Amadeus e-University has an Exchanges Wiki? It's like an exchange encyclopedia containing scenarios (for both US and Canadian exchanges), definitions, and a lot of other information that could be useful to you if you perform a lot of exchanges in your office. The great part about it though is that you can also add to the wiki and help create the deepest reservoir of exchange knowledge on the Web. We know a lot of you are using it but that doesn't mean we are satisfied.

    We want to know how you think we can make it better! Whether you're new to the Wiki or familiar with it, we would appreciate it if you clicked the link below to take a quick survey: [more]

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  • 4
    MAY
    2011
  • How do you like to learn?

  • Amadeus e-University
  • Everything we do, we do with you in mind. The Amadeus e-University learning community is all about its members and how they interact with each other and the information we provide. So, we'd like for you to tell us what your favorite learning methods are. [more]

     

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  • 10
    MAR
    2011
  • Top 3 reasons why you should use the My Conversion Space Wiki in AeU

  • Amadeus e-University
    New Technology
  • Last year we made a lot of changes in AeU to prepare it to become a collaborative learning community. One of the changes was converting the GDS Conversion Guides into the My Conversion Space Wiki. Now that AeU has become a collaborative learning portal, our job is to show you the value it brings to you, and your business and that’s what I hope to archive with this post. [more] 
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  • 08
    OCT
    2010
  • Are you getting the new e-mail updates for Live Online and forum content in Amadeus e-University?

  • Amadeus e-University
  • Finding out what's new in AeU just got a lot easier. Starting this week, all registered Amadeus e-University users have been automatically signed-up to receive e-mail updates for Live Online and Scheduled Forum schedules. You should have already received your first e-mail on next week's Live Online Schedule.

    We're planning more Scheduled Forums with our instructors in the near future so be on the look out for those updates as well. If you don't want to wait, you can visit our Open Forums at any time and join in on the discussions!

    To change your e-mail subscriptions, go to the My Profile tab after you log in to AeU.

     If you enjoyed this blog post, get automatic updates via e-mail or RSS. 

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  • 27
    AUG
    2010
  • Do you consider yourself social? When was the last time you shared something with someone?

  • Amadeus e-University
    E-mail
  • Don't worry if your answers to these questions are making you feel a little guilty. Now, with the new "Social Bar" in Amadeus e-University, you can easily share valuable information, anytime. The Social Bar is a group of buttons you can use to share your favorite things in Amadeus e-University with your colleagues and friends via Twitter, Digg, e-mail...[read more]
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  • 04
    JUN
    2010
  • New Self-Study Course: Working with Amadeus Queues

  • Amadeus e-University
    Queues
    Self-Study
  • With all the practice you'll get in this new course, you'll be working your queues in no time. You'll learn to see all of the queues activated for your office, place PNRs on a queue and category, and work the queue by viewing, accessing and processing the PNRs on the queue. [read more]
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  • 01
    APR
    2010
  • How can I find the Mini Format Guide in Amadeus e-University?

  • Amadeus e-University
  • With the new version of Amadeus e-University, there seems to be some confusion on how to find content, specifically our very popular Mini Format Guide eBook. Remember to use our Search feature on the top right corner of the site to find anything you might need. We really don't want you missing out on finding gems such as this guide. 

      

    [more]
  •  

  • 26
    MAR
    2010
  • The GDS Conversion Guides are now Wiki-fied!

  • Amadeus e-University
    New Technology
  • Our popular System Conversion Guides that helped you find cryptic formats from other GDS's and their Amadeus equivalent went through a transformation when we launched the new Amadeus e University a couple of months ago. The old books were converted

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  • 10
    MAR
    2010
  • Certification Curriculum has been obsolesced

  • Amadeus e-University
    On Demand
    Self-Study
  • Effective immediately, we have obsolesced all courses in the Self-Study Certification Curriculum (the 400 series). We had stopped maintaining the courses to focus on new development using new technology, and it's now time to say goodbye. If you were already enrolled...

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  • 22
    JAN
    2010
  • Our new Learning Paths show you the way to travel enlightenment!

  • Amadeus e-University
  • We know that the volume of courses and reference materials in AeU can be daunting; especially if you have just joined the Amadeus family! But now we've made it easier for you by laying out 3 distinct Learning Paths to follow on your way to selling travel more efficiently and serving your customers better.

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  • 28
    SEP
    2009
  • Live Online Courses On Demand: Same content, same instructors, your schedule!

  • Amadeus e-University
    On Demand
  • Thanks to you, Live Online continues to be a popular vechicle to deliver training, but we understand it isn't always easy, or possible, to take the time to attend. That's why we're giving you something you've always wanted: Live Online course content On Demand.

    An On Demand course is pre-recorded by an instructor who delivers the same content they would cover in Live Online. You even get a Knowledge Check, an evaluation, and the opportunity to print a certificate of completion once the process is complete. On Demand courses range from about 30 to 60 minutes and have all of the properties of a video so you can pause, move forward and back, or stop and continue later.

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  • 29
    JUN
    2009
  • Announcing the new AeU Video Library: Short videos for Agents who are short on time!

  • Amadeus e-University
    Video Library
  • The Video Library is the first of several new learning options we will be launching this year that are geared towards giving you greater flexibility without sacrificing learning value. The Video Library is composed of short videos, many under 2 minutes, that show you how to complete a task in either the Amadeus Selling Platform Command Page (CP) or Graphic Page (GP). Each narrated video targets a key task and shows you exactly what you need to get it done. The videos launch in a separate window you can maximize.

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  • 17
    JUN
    2009
  • New Self-Study Course: Modifying a PNR in the Command Page

  • Amadeus e-University
    PNR
  • Learn how to use Amadeus formats to cancel a PNR Air segment, customize and modify Air availability, update a name, and modify other PNR elements with our newest Self-Study course, Modifying a PNR in the Command Page.

  •  

  • 05
    MAR
    2009
  • Fixes now available for Amadeus QuickScripts users

  • Amadeus e-University
    QuickScripts
  • Two issues were identified with Amadeus QuickScripts:

    • The Debugger display becomes garbled as you use it
    • A script that has to parse a TST index only reads the first TST

    We've uploaded instructions on fixing these issues. The instructions walk you through the process of downloading and installing the fix.

  •  

  • 18
    DEC
    2008
  • Our New Year’s Resolution

  • Amadeus e-University
    General
  • With the new year around the corner, we start to hear the famous phrase “my New Year’s resolution is …” followed by all kinds of promises to fulfill in 2009. Whether it’s to spend more time with family or quit smoking, we don’t always accomplish what we set out to do. [more]

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  • 24
    NOV
    2008
  • New e-Book could help with your agency administration

  • Amadeus e-University
    Ticketing
    Queues
    PNR
    Customer Profiles
    Sales Reports
  • If you're an agency manager, supervisor or administrator, you'll want to take a look at the Amadeus for Managers and Supervisors e-Book, which covers these topics:

    • Local Security
    • Office Profile
    • Office Briefing Page
    • Amadeus Queues
    • Management Profile
    • PNR History
    • Sales Reports
    • Document Bank
    • Extended Ownership Security 
  •  

  • 29
    OCT
    2008
  • 'Amadeus Assistant' Retires

  • Amadeus e-University
  • A month ago we posted a poll in our "Talk to Us" section so you could vote for either the "Amadeus Assistant" or "Mini Format Guide." Because both documents contained very similar information, we planned on obsolescing one and wanted to provide you with the opportunity to pick your favorite and send us your comments.

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  • 12
    SEP
    2008
  • Imagine an Amadoogle . . .

  • Amadeus e-University
  • No, Amadeus is not partnering with Google™ (not that it would be a bad thing, but we don’t want to start any rumors). We do, however, have a pretty cool Search feature in AeU. [more]

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  • 06
    JUN
    2008
  • So you registered for AeU. Now what?

  • Amadeus e-University
  • Remember getting butterflies on your first day of school? Or worse yet, getting lost on your way to "the pool on the third floor?" We know that visiting AeU for the first time can bring back those not-so-loving feelings, so here are 4 easy steps to get started...without any silly pranks:

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  • 23
    MAY
    2008
  • What is AeU?

  • Amadeus e-University
  • AeU is short for Amadeus e-University®, a learning Web site created by Amadeus Training Services for Amadeus customers. You need AeU if you:

    • Recently converted to Amadeus
    • Are converting to Amadeus
    • Have been using Amadeus
  •  

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