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Blog about training, tips and news for travel professionals

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  • 26
    NOV
    2012
  • Queue Planner lets you see the future

  • Queues
  • Queue Count Planner gives you greater control over your office workflow by letting you see the number of PNRs placed on queue for action on specific dates so you can effectively manage your resources to meet the volume of work.[more]

  •  

  • 26
    NOV
    2012
  • Queue Planner lets you see the future

  • Queues
  • Queue Count Planner gives you greater control over your office workflow by letting you see the number of PNRs placed on queue for action on specific dates so you can effectively manage your resources to meet the volume of work.[more]

  •  

  • 31
    OCT
    2012
  • Make your PNRs disappear

  • PNR
    Queues
  • Your customer has just called to cancel their reservation. In addition to canceling the booking, you can check to see which queues the displayed PNR is on and remove it from all queues in two easy steps.[more] 

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  • 9
    AUG
    2011
  • Green Tests: New Online Assessments Save Some Paper

  • Going Green
    Amadeus e-University
    General
    Invoice and Itinerary
    Fares and Pricing
    Classroom training
    Ticketing
    Queues
    PNR
    Self-Study
    Air
  • Saving trees is just one of many benefits you can take advantage of with our new online assessments covering basic Amadeus Air, PNR, Profiles, Fares, Queues and Documents functionality. [read more]
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  • 23
    MAY
    2011
  • Every Travel Agent Needs to Know How to Mind Their P's and Q's!

  • Queues
    Customer Profiles
  • There are a few ideas on where the old adage, "mind your P's and Q's," comes from but the most commonly accepted stories have to do with old printing presses and beer. There was a time when each letter had to be manually placed in a printing press and they had to be in reverse. Imagine the potential confusion when setting lowercase p's and q's! So "mind your P's and Q's" was a reminder to the typesetters to take care when setting these letters.  

    Also, bartenders in English pubs of the seventeenth centurywould keep a watch on how many pints and quarts their patrons drank so they would know how much to charge. "Mind your P's and Q's" became a necessary reminder to keep track of how much one has consumed! 

    No matter which origin you prefer, the saying has come to mean that you should be mindful of the details; like your customer's travel details and your agency tasks.  [more] 

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  • 04
    JUN
    2010
  • New Self-Study Course: Working with Amadeus Queues

  • Amadeus e-University
    Queues
    Self-Study
  • With all the practice you'll get in this new course, you'll be working your queues in no time. You'll learn to see all of the queues activated for your office, place PNRs on a queue and category, and work the queue by viewing, accessing and processing the PNRs on the queue. [read more]
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  • 09
    APR
    2009
  • Ooey GUI Queues: Working your queue doesn't have to be a sticky situation!

  • Queues
  • Our Ooey GUI series has been inexplicably absent the last few months, but it returns this week to show you how easy working your queues can be using the Queues Smart Tab in Amadeus Selling Platform. Tasks like getting queue counts, viewing a queue list, and working a queue are not difficult to perform in the Command Page; but why would you want to?

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  • 24
    NOV
    2008
  • New e-Book could help with your agency administration

  • Amadeus e-University
    Ticketing
    Queues
    PNR
    Customer Profiles
    Sales Reports
  • If you're an agency manager, supervisor or administrator, you'll want to take a look at the Amadeus for Managers and Supervisors e-Book, which covers these topics:

    • Local Security
    • Office Profile
    • Office Briefing Page
    • Amadeus Queues
    • Management Profile
    • PNR History
    • Sales Reports
    • Document Bank
    • Extended Ownership Security 
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