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Blog about training, tips and news for travel professionals

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  • 29
    AUG
    2013
  • Search for, and cancel HX segments and avoid debit memos

  • Script Library
    Selling Platform
  • Now you have two new choices to search for and cancel HX status segments to avoid debit memos from airlines! You can use the:

    HX Cancel Segment Script: this requires set up, but will automatically cancel segments.
    HX PNRs and put on queue Public Smart Key in Selling Platform Classic. This does not require any set up, but does require manual processing of PNRs from the queue to cancel the segments. [more]

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  • 21
    NOV
    2012
  • Resetting agent passwords

  • Security
    Selling Platform
  • Due to security issues, our help desk representatives can not reset your agent’s password. But, your agency’s Local Security Administrator or password officer can reset your password by entering a simple format. [more]

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  • 29
    OCT
    2012
  • Don’t take a step without mPassport(SM)!

  • Selling Platform
    AgentNet
  • mPassport_wrong_stepGetting sick is no fun. Especially when you happen to be on a 14-day tour of Europe. Unanticipated health issues or chronic conditions can flare up in faraway places. Do you know the Chinese equivalent of 911? How do you say “diabetes” in Russian? Can you find a Western-trained, English-speaking physician in Thailand?[more

     

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  • 25
    JUN
    2012
  • Amadeus Offers keeps getting better

  • PNR
    Selling Platform
  • New enhancements make sending travel options to your customers even easier. See a demonstration of Amadeus Offers' new features [more]

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  • 13
    JUN
    2012
  • Who said there’s no such thing as a free ride?

  • Hotels
    Selling Platform
  • Transportation can take a large bite out of your client’s travel budget. Whether traveling on leisure or business, rental cars, limo services and taxis can add up and add a significant cost to your clients’ total travel costs. Everyone needs to squeeze every penny out of their travel budget these days to meet their bottom line. Here’s one way you can help your clients get the most bang for their buck. [more]

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  • 11
    JUN
    2012
  • Ordering Selling Platform Certificates through Amadeus Direct

  • Selling Platform
  • Are you the owner or manager of an agency and still calling your Sales Representative to order or delete your Selling Platform Certificates? You can now order certificates for your home agency (or other locations that you manage) without calling and waiting.  With Amadeus Direct you can add, delete certificates and receive in just a few hours. [more]

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  • 23
    APR
    2012
  • How to avoid a Print Queue backup

  • Selling Platform
    Ticketing
  • Oh my What should I do? I turned my ticket printer off and have 300 items on my print queue   With the decline of paper ticket printing, many agencies are turning their ticket printers off altogether. This can cause a backup on the print queue. [more]

     

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  • 14
    FEB
    2012
  • Do you need to find new or past ticket information in a PNR?

  • Script Library
    Selling Platform
  • Have you ever tried to complete a search for original ticket numbers when doing a second or third exchange? Or for multiple tickets in a PNR? Instead of searching the PNR and history to locate the ticket numbers, let’s review a handy shortcut. [more]

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  • 7
    NOV
    2011
  • Smart Keys are Magical!

  • Selling Platform
  • Work magic in your office; Smart Keys save time by helping you avoid repetitive entries and cut keystrokes down to one. Watch this video to find out how.
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  • 10
    AUG
    2011
  • The Document Exchange Smart Tab is pretty smart

  • Exchanges
    Selling Platform
    Ticketing
  • Wikipedia defines the word "smart" as intelligent. So is it any wonder Amadeus Selling Platform refers to its subject tabs as “Smart Tabs?” Just how smart can a Smart Tab be? You'll find out when you access the Document Exchange Smart Tab.[more]

     

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  • 9
    AUG
    2011
  • Summer Shorts - Featuring TSA Smart Key

  • PNR
    Selling Platform
    Air
    Security
    Summer Shorts
  • Next in our Summer Shorts series learn about  the TSA (Transportation Security Association) Smart Key.   See how you can enter your security SSR formats in record speed without errors.  [more]
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  • 22
    OCT
    2010
  • Do your PNRs have the necessary TSA Secure Flight Data? The PNR Secure Flight Data Script can help!

  • Selling Platform
  • If you haven't heard, the Transportation Security Administration (TSA) has made passenger secure flight data transmission mandatory for all airlines. You'll have to transmit that data at least 72 hours before departure, and immediately if the booking was made within that 72 hour window. With the deadline approaching, it's conceivable you already have PNRs in your pipeline that do not have the required secure flight data.

    To make the job of finding and updating those PNRs easier, Amadeus is providing the PNR Secure Flight Data script that searches for PNRs that do not have the required data and leaves them in a designated queue for you to work.

    A quick reference guide is now available in Amadeus e-University. In it you'll find the necessary link to download the script and how to use it.

    You can also go to the Amadeus Extranet for more information.

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  • 20
    NOV
    2008
  • Selling Platform 4 Release Notes now available!

  • Selling Platform
  • The latest version of our travel retailing application that helps you sell more, move faster, and serve better, is right on your doorstep. You're all set to receive your upgrade to version 4 over the next several weeks, so what better time than now to find out about the ehancements coming your way?

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  • 16
    OCT
    2008
  • Work smarter with our new Smart Keys Quick Reference!

  • Selling Platform
  • Smart Keys take the aggravation out of repetitive or complex System transactions but did you know that you can also create new Smart Keys for yourself or for your office? 

    Learn the basics with our new Smart Keys Quick Reference in the Reference section of Amadeus e-University.

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  • 28
    JUN
    2008
  • Two new patches on AeU for users of Selling Platform 3.3 p121

  • Selling Platform
  • If you use Amadeus Selling Platform 3.3 p121, you may have noticed that non-credit card numbers are ocassionally encrypted by the System, or that you can't save a new Smart Key you created because of an inexplicable syntax error.

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