aMaDEUS

The Voice of Amadeus e-University

Blog about training, tips and news for travel professionals

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  • 4
    AUG
    2016
  • FXI is here!

  • Ticketing
  • No need to cringe when you think about the time-consuming reissue process that occurs when the airline sends over schedule changes in your passenger’s PNR. The Amadeus Ticket Changer involuntary reissue process provides an automated solution to generate a re-issue (exchange) document in just three key strokes. [more]

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  • 15
    JUL
    2015
  • Amadeus Exchange Relief is here!

  • Ticketing
  • Amadeus Exchange Relief is a solution that is currently being distributed in the U.S. Market to our Amadeus Selling Platform users. This new solution is designed to assist you with all exchanges, either using Amadeus Ticket Changer, using manual formats with our Do it myself option or with our new Do it for me helpdesk exchange service. [more]

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  • 13
    MAR
    2013
  • 100+ characters added to the fare calculation display area

  • Ticketing
  • Have you ever tried to issue a ticket and received the error response: Fare calculation too long ticket manually? Well, we have good news!  There has been an increase in the number of characters supported for the fare calculation display. [more] 

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  • 13
    MAR
    2013
  • 100+ characters added to the fare calculation display area

  • Ticketing
  • Have you ever tried to issue a ticket and received the error response: Fare calculation too long ticket manually? Well, we have good news!  There has been an increase in the number of characters supported for the fare calculation display. [more] 

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  • 8
    OCT
    2012
  • Amadeus Ticket Changer gives “checking in” a new meaning

  • Ticketing
  • Amadeus Ticket Changer has a new, enhanced option that can be used with the informative pricing entry to consider checked-in coupons (status “C”) as eligible for an exchange. This enhancement currently implemented for our airline partners is coming soon for our travel agents. [more]
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  • 21
    MAY
    2012
  • Ticket Exchange Survey

  • Ticketing
  • Amadeus Ticket Exchanges and you! Help us tailor That’s the Ticket to better serve you.

    The travel industry is constantly changing, as is the way travel agents do business.  Processing ticket exchanges is one component that remains a constant, but the rules and procedures are constantly changing.  In an effort to improve The Voice of AeU would like to gather some feedback from you by asking you to participate in a Ticket Exchange survey.[more

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  • 23
    APR
    2012
  • How to avoid a Print Queue backup

  • Selling Platform
    Ticketing
  • Oh my What should I do? I turned my ticket printer off and have 300 items on my print queue   With the decline of paper ticket printing, many agencies are turning their ticket printers off altogether. This can cause a backup on the print queue. [more]

     

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  • 5
    MAR
    2012
  • Work quickly and efficiently using the graphical stored fare display

  • Ticketing
  •  While some of you are still most comfortable working in the Command Page of Amadeus Selling Platform, there is no denying the value of the graphical stored fare.  Easy-to-read and even easier to modify, the graphical stored fare is the most efficient way to work with TSTs.

    Did you know that you can work in the Command Page and still benefit from the graphical stored fare display? You can also set the display default with a one-time configuration setting. [more]

     

     

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  • 23
    JAN
    2012
  • Amadeus TSTs have a unique numbering system that helps you keep track of stored fares

  • Ticketing
  • A stored fare, also known as a Transitional Stored Ticket (TST), is a record of all fare information for a PNR. The TST is created after you make an entry to price and store the fare, or when you issue a ticket or invoice. When a TST is created a number is allocated to that specific TST which is completely unique and cannot be re-used within the same PNR. This number allows you to identify the TST for the entire life of the PNR. [more]

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  • 23
    JAN
    2012
  • Amadeus TSTs have a unique numbering system that helps you keep track of stored fares

  • Ticketing
  • A stored fare, also known as a Transitional Stored Ticket (TST), is a record of all fare information for a PNR. The TST is created after you make an entry to price and store the fare, or when you issue a ticket or invoice. When a TST is created a number is allocated to that specific TST which is completely unique and cannot be re-used within the same PNR. This number allows you to identify the TST for the entire life of the PNR. [more]

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  • 19
    DEC
    2011
  • Amadeus Ticket Changer – Canada/BSP

  • Exchanges
    Ticketing
  •  Want to learn about Amadeus Ticket Changer processing in the Canadian/BSP market?  Watch this interview with our Canadian guest contributor as he demonstrates what you need to know! [more] 

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  • 17
    OCT
    2011
  • How to use TTU, TTE, or TTF to update your TST!

  • Ticketing
  • Transitional Stored Tickets or TSTs (the acronym we use for stored fares), are an essential component of the passenger name record (PNR). The TST contains all the fare information for the PNR. We can create, delete, update or modify TSTs, split them up or in certain cases include additional names. [more]

     

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  • 12
    OCT
    2011
  • What type of holiday travel have you been booking?

  • Amadeus e-University
    General
    Cars
    Ticketing
    Vacation Link
    Cruise
    Air
    Hotels
    Hotels Plus
    RailAgent
    Cars Plus
  • In the interest of keeping our community connected, we’re asking you to take this poll to help us continue to create content that is of value to you and your business. What type of holiday travel have you been booking this season?  

    Let us know by taking the poll now! [more]

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  • 30
    SEP
    2011
  • A new look at the Wikis in AeU

  • Amadeus e-University
    Ticketing
    Exchanges
  • New Conversion and Exchanges Wikis in AeU

    Not really new in AeU, but newly improved with added features created with you in mind.  [more]  

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  • 14
    SEP
    2011
  • Have you ever wondered what happens behind the scenes of exchanges…but were afraid to ask?

  • Exchanges
    Ticketing
  • Hopefully you’ve been reading my “That’s the Ticket” blog posts in which I’ve shared  information about automated calculations using Amadeus Ticket Changer and the Doc Exchange Smart Tab when processing a ticket exchange. I know there are still some cryptic diehards out there, but regardless of your preferred method, let’s take a look at how the System works - behind the scenes - to determine how those calculations are made. [more

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  • 10
    AUG
    2011
  • The Document Exchange Smart Tab is pretty smart

  • Exchanges
    Selling Platform
    Ticketing
  • Wikipedia defines the word "smart" as intelligent. So is it any wonder Amadeus Selling Platform refers to its subject tabs as “Smart Tabs?” Just how smart can a Smart Tab be? You'll find out when you access the Document Exchange Smart Tab.[more]

     

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  • 9
    AUG
    2011
  • Green Tests: New Online Assessments Save Some Paper

  • Going Green
    Amadeus e-University
    General
    Invoice and Itinerary
    Fares and Pricing
    Classroom training
    Ticketing
    Queues
    PNR
    Self-Study
    Air
  • Saving trees is just one of many benefits you can take advantage of with our new online assessments covering basic Amadeus Air, PNR, Profiles, Fares, Queues and Documents functionality. [read more]
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  • 8
    JUN
    2011
  • Slashes and dashes and stars, OH MY!

  • Ticketing
  • That's what Dorothy would have been saying to Toto had she been trying to store a fare using those formats that are longer than the yellow brick road. Confronting lions and tigers and bears? Much more pleasant. Fortunately, though, the Amadeus Selling Platform Graphic Page (graphical interface) can be found over the rainbow, and you can forget about cryptic entries. [more] 

     

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  • 15
    JAN
    2009
  • Top 10 solutions for the top 10 reasons you call our help desk!

  • Fares and Pricing
    Ticketing
    PNR
    e-Topics
  • Our functional help desk receives thousands of calls every month, all categorized and ranked by the number of times a call was received about a certain subject or issue. Understandably, some issues always seem to be at the top of the list every month.

    This week we're going to lift the curtain on our top 10 calls and point you to their solutions. Besides, everyone loves a good countdown; especially one that could make your job easier, save you money—or make you money!

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  • 24
    NOV
    2008
  • New e-Book could help with your agency administration

  • Amadeus e-University
    Ticketing
    Queues
    PNR
    Customer Profiles
    Sales Reports
  • If you're an agency manager, supervisor or administrator, you'll want to take a look at the Amadeus for Managers and Supervisors e-Book, which covers these topics:

    • Local Security
    • Office Profile
    • Office Briefing Page
    • Amadeus Queues
    • Management Profile
    • PNR History
    • Sales Reports
    • Document Bank
    • Extended Ownership Security 
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  • 29
    AUG
    2008
  • Learning how to exchange non-refundable tickets just got easier

  • Ticketing
  • Need to know more about making exchanges in the Amadeus System? No problem! The Exchanging Non-Refundable Tickets course, in both the Amadeus in the Graphic Page and Amadeus in the Command Page curricula, was just split into two courses.

     

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  • 12
    JUN
    2008
  • What's more important: selling travel or ensuring your agency is properly set up?

  • Ticketing
    Customer Profiles
    Security
  • It's sort of like asking, "What came first: the chicken or the egg?" Sure, to make money and be a successful travel professional you need to know how to sell flights, rental cars, hotel rooms and other travel products, but it's also critical that your agency is properly set up. What good is it to book an itinerary if you can't run a ticket or invoice because your Amadeus Document Bank isn't set up?

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  • 07
    MAY
    2008
  • Ooey GUI Exchanges: Still doing exchanges in the Command Page? Phooey!

  • Ticketing
  • This week we're going to highlight a subject our help desk and trainers often get asked about: exchanges. Some of you may already know how to do an exchange but did you know it takes an average of 11 minutes to complete a basic exchange in the Command Page and only 5 minutes to complete one in the Graphic Page? Well, now you can see for yourself with our newest course, "Exchanging Non-refundable Tickets."

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